Hiland House’s check-in time is 3:00 pm, and check-out time is 11:00 am. The hotel will make every effort to personalize our guests' stay if provided ETA information at time of reservation. Late checkout requests may be made by contacting the property owner at 402-497-3456. Additional charges may apply.
All confirmed reservations not cancelled at least two days prior to arrival (defined as 4:00 pm local time two days prior to arrival date) will be the responsibility of the traveler. Cancellations received within the 48-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide notice of cancellation before 4:00 pm two days prior to arrival to avoid a penalty of one night’s room & tax.
All reservations must be guaranteed with a major credit card with expiration date. The hotel does not charge the card on file unless the reservation is cancelled within the 48-hour period noted, or a “no show.” The hotel will not hold any reservation unless secured by a credit card.
Reservations guaranteed by a credit or debit card will be charged the morning of arrival. If guests' method of payment is not accepted, that reservation will be held until 3:00 pm local time after which time the reservation will be cancelled.
Hiland House is a 100% non-smoking facility. Smoking is not permitted anywhere within the hotel. Should it be determined that smoking has taken place in a guest suite, the hotel will charge a $250.00 cleaning fee, placed on the guest folio before or after check-out.
Hiland House does not allow pets within guest suites, but does accomodate for service animals. Please advise when making a reservation if bringing a guide dog or service animal into the hotel so we may prepare for arrival accordingly. Should it be determined that an unauthorized animal has stayed within a guest suite, the hotel will charge a $250.00 cleaning fee, placed on the guest folio before or after check-out.